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KEMP100 - Failed to List Kemp LoadMaster Allowlist

Agent error code #KEMP100 indicates that Knocknoc could not read the global ACL allowlist it is supposed to manage. A failure here usually points at a permissions or API availability problem rather than a missing list.

If the allowlist simply has no entries yet, the LoadMaster returns an empty list, not an error. Receiving this error means the call itself failed.

Common causes include:

  • The user account lacks the permissions to read the global ACL (see #KEMP002)
  • The API Interface is not enabled (see #KEMP005)
  • The LoadMaster returned an unexpected response shape, often because a proxy rewrote it

Steps to Resolve

Verify Permissions and API Access

  1. Confirm the service user has All Permissions (see #KEMP002)
  2. Confirm the API Interface is enabled (see #KEMP005)

Read the Allowlist Manually

  1. From a host that can reach the LoadMaster, run: curl -sk -u '<username>:<password>' 'https://<loadmaster-host>/access/aclcontrol?list=white&apiformat=json'
  2. A successful call returns the ACL contents
  3. If you see an authorization error, fix the user permissions
  4. If the call hangs or returns HTML, troubleshoot connectivity (see #KEMP000, #KEMP004) before retrying
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