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299005 - Agent Does Not Understand This Configuration Format

Agent error code #299005 occurs when an agent supports a knoc's backend type but is too old for the configuration format the server uses for it.

The server can send older formats to older agents, down to a limit. Past that limit it refuses, so the agent cannot write a grant to the wrong place on the device. Only this knoc is affected, and access already granted is not withdrawn.

Steps to Resolve

Upgrade the Agent

Upgrade the agent and the knoc applies on the next reconnect.