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KEMP002 - Kemp LoadMaster Authorization Failed

Agent error code #KEMP002 indicates that the credentials authenticated successfully but the user lacks the permissions required to read or modify the global ACL. The API returned HTTP 403 Forbidden.

Common causes include:

  • The user account does not have All Permissions
  • The user is scoped to a subset of permissions that excludes system configuration and ACL management

Steps to Resolve

Grant the Required Permissions

  1. In the LoadMaster WUI, go to System Administration > User Management
  2. Open the service user used by Knocknoc
  3. Grant All Permissions so the user can read and modify the global ACL
  4. Save and retry the operation from Knocknoc

Verify the Permission Manually

  1. From a host that can reach the LoadMaster, run: curl -sk -u '<username>:<password>' 'https://<loadmaster-host>/access/aclcontrol?list=white&apiformat=json'
  2. A 403 response confirms the permission gap is on the LoadMaster side, not a Knocknoc misconfiguration
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