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298004 - Authorization Error

Agent error code #298004 indicates that the agent successfully authenticated with the firewall, but lacks the necessary permissions to perform the requested operation.

This error is distinct from authentication errors (#298003): TODO, where the credentials themselves are rejected.

Common causes include:

  • The API user or key does not have permission to refresh External Dynamic Lists (EDLs) or dynamic groups
  • The user account is assigned a role that lacks the required administrative privileges
  • The API key was generated with limited scope that excludes the operations Knocknoc needs to perform
  • Role-based access controls on the firewall restrict the user from modifying the specific objects Knocknoc manages

Steps to Resolve

Review the Setup Guide

Authorization errors are often caused by deviations from the Knocknoc setup guide: TODO for a specific firewall type. Review that all steps have been completed successfully, paying particular attention to:

  • User or API key permissions
  • Role-based access control (RBAC) settings
  • API key scope (if applicable)
  • Object-level permissions for EDLs, address groups, or other managed objects

Still Having Issues?

We can help you out, contact us at support@knocknoc.io.

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